HOW CAN I GET IN CONTACT WITH J LUXE BEAUTY BAR?
You can fill our our contact form to reach out to us.
Our customer service number is 1(916)900-BODY.
You can email us directly at jluxeent@gmail.com
Our customer service number is 1(916)900-BODY.
You can email us directly at jluxeent@gmail.com
WHAT ARE YOUR CUSTOMER SERVICE HOURS AND ONLINE STORE HOURS ?
Our hours are Monday through Friday from 2pm-8pm and Saturday - Sunday we are CLOSED.
Our online store is available 24/7.
Our online store is available 24/7.
I SENT AN EMAIL, WHY HAVE I NOT RECEIVED A RESPONSE YET?
We have a high volume of daily emails and can take up to 24 hours to respond, but we do not guarantee a quick response.
DO YOU OFFER REFUNDS?
No, we only provide exchanges at this time.
MY EXCHANGE STILL DOES NOT FIT, CAN I GET A SECOND EXCHANGE?
No, we only provide a one time exchange at this time.
WHAT IS THE BEST SIZE FOR ME?
Please review our online size chart or book an appointment to come in for a fitting.
HOW DO YOUR SIZES RUN?
Our products are 100% manufactured and made in Colombia and run small.
We recommend you order according to our size chart.
We recommend you order according to our size chart.
WHAT ARE YOUR PRICES?
All of our products and services prices are online.
Please note that all prices listed are subject to change.
Please note that all prices listed are subject to change.
I SELECTED THE WRONG SIZE, COLOR AND/OR STYLE ETC. CAN IT BE CHANGED BEFORE SHIPPING?
No, Due to us having a high demand we are not able to make changes before orders are shipped.
I PLACED MY ORDER AND MADE A MISTAKE ON THE SHIPPING ADDRESS CAN YOU CHANGE IT BEFORE IT SHIPPED?
We do not have access to the billing system and You will need to call PayPal. Otherwise, your order will ship to the address submitted.
